:root {
    --esn-bg: #0f131a;
    --esn-bg-soft: #141b24;
    --esn-surface: #171f29;
    --esn-surface-2: #1e2733;
    --esn-surface-3: #263241;
    --esn-sidebar: #111821;
    --esn-sidebar-2: #161e28;
    --esn-ink: #e7edf6;
    --esn-ink-soft: #c8d2de;
    --esn-muted: #94a1b3;
    --esn-line: rgba(255,255,255,0.08);
    --esn-line-strong: rgba(200, 155, 93, 0.34);
    --esn-accent: #c89b5d;
    --esn-accent-soft: rgba(200, 155, 93, 0.16);
    --esn-lead: #79b8bd;
    --esn-contact: #c89b5d;
    --esn-ai: #8f99ff;
    --esn-agent: #7fb0ff;
    --esn-closed: #7d8795;
    --esn-pending: #c89b5d;
    --esn-pass: #6ebc96;
    --esn-fail: #ca6f68;
    --esn-shadow: 0 18px 40px rgba(0, 0, 0, 0.28);
    --esn-shadow-soft: 0 10px 24px rgba(0, 0, 0, 0.18);
    --esn-danger-soft: rgba(192, 92, 92, 0.18);
    --esn-danger-line: rgba(192, 92, 92, 0.34);
}

html, body {
    margin: 0;
    height: 100%;
}

body {
    font-family: "Segoe UI", sans-serif;
    background:
        radial-gradient(circle at top left, rgba(211, 163, 100, 0.10), transparent 26%),
        radial-gradient(circle at bottom right, rgba(108, 198, 192, 0.08), transparent 24%),
        linear-gradient(145deg, #0a0d12 0%, var(--esn-bg) 48%, #10151d 100%);
    color: var(--esn-ink);
}

body,
button,
input,
select,
textarea,
a,
strong,
span,
summary,
h1,
h2,
h3,
h4,
label,
div {
    color: var(--esn-ink);
}

h1, h2, h3, h4 {
    margin: 0;
    font-family: "Segoe UI", sans-serif;
}

.panel-title,
.esn-nav-group summary,
.esn-db-grid strong,
.esn-db-card-head h3,
.esn-panel-header-block h2,
.esn-message-primary strong {
    font-family: "Segoe UI", sans-serif;
    font-weight: 700;
}

p {
    margin: 0;
    line-height: 1.55;
}

.esn-shell {
    width: 100%;
    height: 100vh;
}

.esn-workspace-shell.is-loading {
    opacity: 0.94;
}

.esn-workspace-shell.is-loading,
.esn-workspace-shell.is-loading * {
    cursor: progress !important;
}

.esn-workspace-shell {
    display: grid !important;
    grid-template-columns: 220px minmax(0, 1fr);
    grid-template-rows: 100vh;
    overflow: hidden;
}

.esn-workspace-shell > div {
    min-width: 0;
    min-height: 0;
    height: 100%;
}

.esn-workspace-center-layout {
    display: grid !important;
    grid-template-columns: 360px minmax(0, 1fr) 390px;
    grid-template-rows: 100%;
    height: 100%;
    overflow: hidden;
}

.esn-workspace-center-layout > div {
    min-width: 0;
    min-height: 0;
    height: 100%;
}

.esn-workspace-shell .panel-header,
.esn-workspace-shell .layout-panel-west .panel-header,
.esn-workspace-shell .layout-panel-center .panel-header,
.esn-workspace-shell .layout-panel-east .panel-header {
    background: #0e1218 !important;
    color: var(--esn-accent);
    border-color: var(--esn-line) !important;
}

.esn-workspace-shell .panel-title,
.esn-workspace-shell .panel-header .panel-title {
    color: var(--esn-accent) !important;
    font-weight: 700 !important;
    font-family: "Segoe UI", sans-serif !important;
    letter-spacing: 0.02em;
}

.esn-workspace-shell .panel-tool a {
    opacity: 0.98;
    filter: brightness(0) saturate(100%) invert(73%) sepia(26%) saturate(637%) hue-rotate(353deg) brightness(91%) contrast(88%);
}

.layout-split-west,
.layout-split-east,
.layout-split-proxy-v,
.layout-split-proxy-h {
    background: linear-gradient(180deg, rgba(200, 155, 93, 0.34), rgba(200, 155, 93, 0.14)) !important;
}

.layout-split-west:hover,
.layout-split-east:hover {
    background: linear-gradient(180deg, rgba(200, 155, 93, 0.48), rgba(200, 155, 93, 0.2)) !important;
}

.layout-expand,
.layout-expand .panel-header,
.layout-expand .panel-body {
    background: linear-gradient(180deg, var(--esn-sidebar) 0%, var(--esn-sidebar-2) 100%) !important;
    color: var(--esn-accent) !important;
    border-color: var(--esn-line) !important;
}

.esn-workspace-shell .panel-body {
    background: rgba(13, 17, 23, 0.70);
}

/* EasyUI renders the visible db_card column through a generated east-panel wrapper.
   Target that wrapper directly so warm page gradients cannot bleed into the right rail. */
.esn-workspace-center-layout .layout-panel-east,
.esn-workspace-center-layout .layout-panel-east .panel,
.esn-workspace-center-layout .layout-panel-east .panel-body {
    background: #111821 !important;
}

.esn-main-panel {
    display: flex;
    flex-direction: column;
    width: 100%;
    height: 100%;
    min-width: 0;
    min-height: 0;
    background: linear-gradient(180deg, var(--esn-sidebar) 0%, var(--esn-sidebar-2) 100%);
    border-right: 1px solid var(--esn-line);
}

.esn-main-topbar,
.esn-main-search-block,
.esn-main-footer {
    padding: 12px 14px;
    border-bottom: 1px solid var(--esn-line);
}

.esn-main-topbar {
    display: flex;
    align-items: center;
    gap: 12px;
}

.esn-main-brand {
    min-width: 0;
}

.esn-main-panel-region,
.esn-main-panel-region .panel-body {
    background: linear-gradient(180deg, var(--esn-sidebar) 0%, var(--esn-sidebar-2) 100%);
}

.esn-main-brand strong {
    display: block;
    font-size: 23px;
    line-height: 0.95;
    letter-spacing: 0.04em;
    color: var(--esn-accent);
    font-weight: 700;
}

.esn-brand-kicker,
.esn-kicker,
.esn-label {
    display: block;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.12em;
}

.esn-brand-kicker {
    color: rgba(243, 237, 225, 0.62);
    margin-bottom: 4px;
}

.esn-kicker {
    color: var(--esn-accent);
    margin-bottom: 4px;
}

.esn-label {
    color: var(--esn-accent);
    margin-bottom: 6px;
}

.esn-main-search-form {
    display: grid;
    gap: 8px;
}

.esn-main-search-block,
.esn-panel-header-block,
.esn-message-top-strip {
    padding: 14px 18px 13px;
    background: linear-gradient(180deg, rgba(17, 23, 30, 0.98), rgba(15, 21, 29, 0.98));
    border-bottom: 1px solid var(--esn-line);
}

.esn-main-topbar {
    background: linear-gradient(180deg, rgba(17, 23, 30, 0.98), rgba(15, 21, 29, 0.98));
}

.esn-main-search-block {
    background: linear-gradient(180deg, rgba(18, 24, 33, 0.98), rgba(16, 22, 30, 0.98));
    border-bottom: 0;
    padding-bottom: 10px;
}

.esn-search-input {
    width: 100%;
    min-height: 38px;
    box-sizing: border-box;
    border: 1px solid rgba(200, 155, 93, 0.48);
    border-radius: 12px;
    background: linear-gradient(180deg, rgba(25, 33, 44, 0.98), rgba(21, 28, 38, 0.98));
    color: var(--esn-ink);
    padding: 9px 12px;
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.03), 0 0 0 3px rgba(200, 155, 93, 0.10);
}

.esn-search-input::placeholder {
    color: var(--esn-muted);
    opacity: 1;
}

.esn-search-input:focus {
    outline: none;
    border-color: rgba(200, 155, 93, 0.56);
}

.esn-search-input:focus::placeholder {
    color: transparent;
}

.esn-main-search-results,
.esn-related-list,
.esn-main-nav {
    list-style: none;
    margin: 0;
    padding: 0;
}

.esn-main-search-results {
    margin-top: 12px;
    display: grid;
    gap: 8px;
}

.esn-main-search-results li,
.esn-related-list li {
    border: 1px solid var(--esn-line);
    background: rgba(255,255,255,0.03);
    border-radius: 10px;
}

.esn-main-search-results li {
    background: linear-gradient(180deg, rgba(22, 29, 38, 0.98), rgba(18, 24, 32, 0.98));
    transition: border-color 140ms ease, background 140ms ease, transform 140ms ease;
}

.esn-main-search-results li:hover {
    border-color: rgba(255,255,255,0.14);
    background: linear-gradient(180deg, rgba(27, 35, 46, 0.98), rgba(22, 29, 38, 0.98));
    transform: translateY(-1px);
}

.esn-main-search-results a,
.esn-related-list a {
    display: block;
    padding: 10px 12px;
    color: inherit;
    text-decoration: none;
}

.esn-main-search-results strong,
.esn-main-search-results span,
.esn-related-list strong,
.esn-related-list span {
    display: block;
}

.esn-main-search-results span,
.esn-related-list span,
.esn-nav-link em,
.esn-nav-static em,
.esn-user-card span,
.esn-conversation-card-meta span,
.esn-db-grid span,
.esn-panel-placeholder span {
    color: var(--esn-muted);
}

.esn-scroll-area {
    min-height: 0;
    overflow-y: scroll;
    overflow-x: hidden;
    scrollbar-gutter: stable both-edges;
    scrollbar-width: thin;
    scrollbar-color: rgba(200, 155, 93, 0.42) rgba(255,255,255,0.04);
}

.esn-scroll-area::-webkit-scrollbar {
    width: 13px;
}

.esn-scroll-area::-webkit-scrollbar-track {
    background: rgba(255,255,255,0.04);
    border-left: 1px solid rgba(255,255,255,0.05);
}

.esn-scroll-area::-webkit-scrollbar-thumb {
    background: rgba(200, 155, 93, 0.42);
    border-radius: 999px;
    border: 3px solid transparent;
    background-clip: padding-box;
}

.esn-scroll-area::-webkit-scrollbar-thumb:hover {
    background: rgba(200, 155, 93, 0.56);
}

.esn-surface-card {
    border: 1px solid var(--esn-line);
    background: rgba(21, 27, 35, 0.98);
    border-radius: 14px;
    overflow: hidden;
    box-shadow: var(--esn-shadow-soft);
}

.esn-main-nav {
    flex: 1;
    padding: 10px;
    display: grid;
    grid-auto-rows: max-content;
    align-content: start;
    gap: 4px;
    background: linear-gradient(180deg, rgba(18, 24, 33, 0.98), rgba(16, 22, 30, 0.98));
    padding-top: 0;
}

.esn-nav-group {
    display: flex;
    flex-direction: column;
    flex: 0 0 auto;
    background: transparent;
    border: 0;
    box-shadow: none;
    overflow: visible;
}

.esn-nav-group > * {
    flex: 0 0 auto;
}

.esn-nav-group summary,
.esn-nav-link,
.esn-nav-static {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    padding: 11px 13px;
}

.esn-nav-group summary {
    cursor: pointer;
    font-weight: 700;
    color: var(--esn-accent);
    list-style: none;
    background: transparent;
    position: relative;
    border-bottom: 1px solid rgba(255,255,255,0.06);
}

.esn-nav-group summary::-webkit-details-marker {
    display: none;
}

.esn-nav-group summary::after {
    content: '▾';
    font-size: 19px;
    font-weight: 700;
    color: var(--esn-accent);
}

.esn-nav-group[open] summary::after {
    color: var(--esn-accent);
}

.esn-nav-link,
.esn-nav-static {
    color: var(--esn-ink-soft);
    text-decoration: none;
    border-top: 1px solid rgba(255,255,255,0.04);
    border-radius: 10px;
    transition: background 140ms ease, border-color 140ms ease, color 140ms ease;
}

.esn-nav-group > .esn-nav-link:first-of-type {
    margin-top: 6px;
}

.esn-nav-link.is-active,
.esn-nav-static.is-active {
    background: linear-gradient(180deg, rgba(200, 155, 93, 0.18), rgba(200, 155, 93, 0.10));
    color: var(--esn-ink);
}

.esn-nav-link:hover,
.esn-nav-static:hover,
.esn-nav-group summary:hover {
    background: rgba(255,255,255,0.05);
}

.esn-nav-static {
    margin-top: 2px;
}

.esn-main-footer {
    display: grid;
    flex: 0 0 auto;
    gap: 12px;
}

.esn-user-card {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 11px 12px;
    border: 1px solid rgba(255,255,255,0.06);
    border-radius: 12px;
    background: linear-gradient(180deg, rgba(24, 31, 41, 0.98), rgba(20, 26, 35, 0.98));
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.03);
}

.esn-user-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(255,255,255,0.10);
    border: 1px solid rgba(255,255,255,0.12);
    font-weight: 700;
    color: var(--esn-ink);
}

.esn-button {
    width: 100%;
    min-height: 40px;
    padding: 10px 14px;
    border-radius: 12px;
    border: 1px solid rgba(200, 155, 93, 0.42);
    background: linear-gradient(180deg, rgba(200, 155, 93, 0.26), rgba(200, 155, 93, 0.13));
    color: #fff7eb;
    font-weight: 700;
    cursor: pointer;
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.08), 0 10px 22px rgba(0,0,0,0.18);
}

.esn-button:hover:not(:disabled) {
    transform: translateY(-1px);
    border-color: rgba(200, 155, 93, 0.56);
    background: linear-gradient(180deg, rgba(200, 155, 93, 0.32), rgba(200, 155, 93, 0.16));
}

.esn-button-small {
    width: auto;
    min-height: 34px;
    padding: 7px 12px;
}

.esn-column-panel,
.esn-db-card-shell {
    height: 100%;
}

.esn-column-panel {
    display: flex;
    flex-direction: column;
    min-height: 0;
}

.esn-flash {
    margin: 10px 16px 0;
    padding: 10px 12px;
    border: 1px solid var(--esn-line);
    font-size: 13px;
}

.esn-flash-success {
    background: rgba(77, 163, 114, 0.14);
    color: #bce8c6;
    border-color: rgba(77, 163, 114, 0.35);
}

.esn-flash-error {
    background: rgba(182, 83, 83, 0.16);
    color: #f0c0c0;
    border-color: rgba(182, 83, 83, 0.34);
}

.esn-conversations-panel {
    background: rgba(20, 26, 34, 0.96);
}

.esn-panel-header-block {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 10px;
}

.esn-status-filter-form {
    display: flex;
    align-items: center;
}

.esn-panel-header-block h2 {
    font-size: 19px;
    line-height: 1.04;
    letter-spacing: -0.025em;
    max-width: 220px;
    color: var(--esn-ink);
}

.esn-field select,
.esn-control-select {
    color-scheme: dark;
    appearance: none;
    -webkit-appearance: none;
    background: linear-gradient(180deg, rgba(28, 38, 52, 0.98), rgba(24, 32, 44, 0.98));
    color: var(--esn-ink);
    border: 1px solid rgba(255,255,255,0.10);
}

select option,
.esn-field select option,
.esn-control-select option {
    background: #1b2330;
    color: var(--esn-ink);
}

.esn-control-select {
    background: var(--esn-surface-3);
    color: var(--esn-ink);
    border: 1px solid var(--esn-line);
    padding: 8px 10px;
}

.esn-conversation-scroll {
    flex: 1;
    padding: 10px 12px 12px;
    display: grid;
    grid-auto-rows: max-content;
    align-content: start;
    align-items: start;
    gap: 9px;
}

.esn-conversation-card {
    display: block;
    align-self: start;
    position: relative;
    width: 100%;
    min-width: 0;
    box-sizing: border-box;
    min-height: 80px;
    max-height: 92px;
    padding: 11px 12px 12px;
    color: inherit;
    text-decoration: none;
    border-color: rgba(255,255,255,0.07);
    background: linear-gradient(180deg, rgba(23, 30, 40, 0.98), rgba(20, 26, 35, 0.98));
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.02), var(--esn-shadow-soft);
    transition: transform 140ms ease, border-color 140ms ease, background 140ms ease, box-shadow 140ms ease;
}

.esn-conversation-card.is-active {
    border-color: var(--esn-line-strong);
    background: linear-gradient(180deg, rgba(38, 45, 56, 0.98), rgba(31, 38, 48, 0.98));
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.02), 0 0 0 1px rgba(200, 155, 93, 0.14), var(--esn-shadow-soft);
}

.esn-conversation-card.is-unread {
    border-color: rgba(192, 92, 92, 0.72);
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.02), 0 0 0 1px rgba(192, 92, 92, 0.14), var(--esn-shadow-soft);
}

.esn-conversation-card:hover {
    transform: translateY(-1px);
    border-color: rgba(255,255,255,0.14);
    background: linear-gradient(180deg, rgba(29, 36, 47, 0.98), rgba(24, 30, 40, 0.98));
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.03), 0 12px 24px rgba(0,0,0,0.18);
}

.esn-conversation-card-top,
.esn-conversation-card-meta,
.esn-conversation-badges,
.esn-message-top-strip,
.esn-message-strip-actions,
.esn-composer-toolbar,
.esn-composer-input-wrap {
    display: flex;
    align-items: center;
}

.esn-conversation-card-top,
.esn-message-top-strip {
    justify-content: space-between;
    gap: 8px;
}

.esn-conversation-card-top,
.esn-conversation-card-meta {
    min-width: 0;
}

.esn-conversation-badges,
.esn-message-strip-actions,
.esn-conversation-card-meta {
    gap: 8px;
    flex-wrap: wrap;
}

.esn-conversation-card-top strong {
    flex: 1 1 auto;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 14px;
    line-height: 1.15;
}

.esn-conversation-badges {
    flex: 0 0 auto;
    justify-content: flex-end;
    flex-wrap: nowrap;
    gap: 6px;
}

.esn-conversation-card-meta span {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.esn-topbar-menu-button {
    width: 34px;
    height: 34px;
    padding: 0;
    font-size: 20px;
}

.esn-conversation-card strong,
.esn-db-card-head strong,
.esn-db-card-head h3,
.esn-message-primary strong {
    color: var(--esn-ink);
}

.esn-conversation-card-body {
    margin-top: 8px;
    color: var(--esn-ink-soft);
    font-size: 12px;
    line-height: 1.3;
    opacity: 0.9;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.esn-status-pill,
.esn-new-pill {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 4px 8px;
    border-radius: 999px;
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    border: 1px solid transparent;
}

.esn-status-pill.is-lead { background: rgba(108,198,192,0.14); color: var(--esn-lead); border-color: rgba(108,198,192,0.24); }
.esn-status-pill.is-contact { background: rgba(216,173,109,0.14); color: var(--esn-contact); border-color: rgba(216,173,109,0.24); }
.esn-status-pill.is-on-ai { background: rgba(143,114,214,0.16); color: #b19aff; border-color: rgba(143,114,214,0.30); }
.esn-status-pill.is-on-agent { background: rgba(127,176,255,0.16); color: var(--esn-agent); border-color: rgba(127,176,255,0.30); }
.esn-status-pill.is-closed { background: rgba(125,135,149,0.14); color: var(--esn-closed); border-color: rgba(125,135,149,0.24); }
.esn-status-pill.is-pending { background: rgba(195,154,88,0.14); color: var(--esn-pending); border-color: rgba(195,154,88,0.24); }
.esn-status-pill.is-pass { background: rgba(87,181,138,0.14); color: var(--esn-pass); border-color: rgba(87,181,138,0.24); }
.esn-status-pill.is-fail { background: rgba(208,111,100,0.14); color: var(--esn-fail); border-color: rgba(208,111,100,0.24); }

.esn-message-panel-wrap {
    padding: 0;
}

.esn-message-top-strip {
    box-shadow: inset 0 -1px 0 rgba(255,255,255,0.02);
    backdrop-filter: blur(8px);
}

.esn-message-primary {
    display: grid;
    gap: 4px;
    min-width: 0;
}

.esn-message-primary span {
    color: var(--esn-muted);
    font-size: 13px;
}

.esn-message-primary strong {
    font-size: 17px;
    line-height: 1.08;
    letter-spacing: -0.02em;
}

.esn-status-action {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    border: 1px solid var(--esn-line-strong);
    background: rgba(211, 163, 100, 0.10);
    color: var(--esn-ink);
    cursor: pointer;
}

.esn-status-form {
    margin: 0;
}

.esn-message-strip-actions {
    justify-content: flex-end;
    flex-wrap: wrap;
    row-gap: 8px;
}

.esn-action-button {
    border-radius: 12px;
    border: 1px solid rgba(255,255,255,0.10);
    background: linear-gradient(180deg, rgba(43, 52, 66, 0.98), rgba(32, 40, 53, 0.98));
    color: var(--esn-ink);
    cursor: pointer;
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.08), 0 10px 18px rgba(0,0,0,0.16);
    transition: background 140ms ease, border-color 140ms ease, transform 140ms ease;
    font-weight: 700;
}

.esn-action-button:hover:not(:disabled) {
    transform: translateY(-1px);
    border-color: rgba(255,255,255,0.18);
    background: linear-gradient(180deg, rgba(49, 60, 76, 0.98), rgba(36, 46, 60, 0.98));
}

.esn-action-button-accent {
    border-color: rgba(200, 155, 93, 0.46);
    background: linear-gradient(180deg, rgba(200, 155, 93, 0.22), rgba(200, 155, 93, 0.12));
}

.esn-action-button-secondary {
    border-color: rgba(111, 143, 232, 0.42);
    background: linear-gradient(180deg, rgba(111, 143, 232, 0.22), rgba(111, 143, 232, 0.10));
}

.esn-action-button-positive {
    border-color: rgba(73, 140, 104, 0.58);
    background: linear-gradient(180deg, rgba(54, 111, 81, 0.98), rgba(42, 91, 66, 0.98));
    color: #eefaf3;
}

.esn-action-button-positive:hover:not(:disabled) {
    background: linear-gradient(180deg, rgba(62, 123, 90, 0.98), rgba(46, 100, 73, 0.98));
    border-color: rgba(88, 164, 122, 0.64);
}

.esn-status-select,
.esn-inline-convert-button,
.esn-inline-reassign-button {
    min-width: 128px;
    min-height: 36px;
    padding: 8px 12px;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.esn-status-filter {
    cursor: pointer;
    transition: transform 140ms ease, border-color 140ms ease, box-shadow 140ms ease;
}

.esn-status-filter:hover,
.esn-status-filter:focus,
.esn-status-select:hover,
.esn-status-select:focus {
    border-color: rgba(200, 155, 93, 0.54);
    box-shadow: 0 0 0 3px rgba(200, 155, 93, 0.12);
    transform: translateY(-1px);
}

.esn-status-select.is-on-ai {
    background: linear-gradient(180deg, rgba(143,114,214,0.24), rgba(143,114,214,0.16));
    border-color: rgba(143,114,214,0.42);
    color: #d2c5ff;
}

.esn-status-select.is-on-agent {
    background: rgba(127,176,255,0.16);
    border-color: rgba(127,176,255,0.30);
    color: var(--esn-agent);
}

.esn-status-select.is-closed {
    background: linear-gradient(180deg, rgba(125,135,149,0.24), rgba(125,135,149,0.14));
    border-color: rgba(125,135,149,0.38);
    color: #d0d7e1;
}

.esn-message-canvas {
    display: flex;
    flex-direction: column;
    flex: 1;
    min-height: 0;
    background: linear-gradient(180deg, rgba(24,31,43,0.98) 0%, rgba(20,26,38,0.98) 100%);
}

.esn-message-thread {
    flex: 1;
    padding: 16px 18px;
    display: grid;
    gap: 14px;
    align-content: start;
}

.esn-message {
    max-width: 72%;
    width: fit-content;
    min-width: 220px;
    align-self: start;
    padding: 14px 16px 12px;
    border: 1px solid var(--esn-line);
    background: rgba(34, 42, 54, 0.98);
    box-shadow: var(--esn-shadow);
    border-radius: 18px 18px 18px 8px;
}

.esn-message header {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 8px;
    color: var(--esn-muted);
    font-size: 12px;
}

.esn-message-copy,
.esn-message-copy * {
    color: var(--esn-ink);
    line-height: 1.55;
}

.esn-message header strong,
.esn-message header span,
.esn-conversation-card strong,
.esn-db-card-head h3,
.esn-db-grid strong,
.esn-db-grid span,
.esn-field span,
.esn-field select,
.esn-main-search-results strong,
.esn-main-search-results span,
.esn-nav-group summary,
.esn-nav-link span,
.esn-nav-static span,
.esn-user-card strong {
    color: var(--esn-ink);
}

.esn-field select,
.esn-status-filter,
.esn-main-toggle,
.esn-head-action-button,
.esn-primary-button,
.esn-secondary-button,
.esn-composer-toolbar button,
.esn-composer-send {
    color: var(--esn-ink);
}

.esn-message-patient,
.esn-message-system {
    justify-self: start;
}

.esn-message-patient {
    border-left: 0;
    background: linear-gradient(180deg, rgba(32, 40, 52, 0.98), rgba(27, 35, 46, 0.98));
}

.esn-message-ai {
    justify-self: end;
    border-left: 0;
    border-radius: 18px 18px 8px 18px;
    background: linear-gradient(180deg, rgba(67, 78, 112, 0.98), rgba(56, 67, 99, 0.98));
}

.esn-message-user {
    justify-self: end;
    border-left: 0;
    border-radius: 18px 18px 8px 18px;
    background: linear-gradient(180deg, rgba(50, 59, 81, 0.98), rgba(40, 48, 68, 0.98));
}

.esn-message-attachments {
    margin-top: 10px;
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}

.esn-attachment-card {
    min-width: 132px;
    max-width: 220px;
    display: grid;
    gap: 6px;
    padding: 10px 12px;
    border: 1px solid var(--esn-line);
    background: rgba(255,255,255,0.04);
    color: var(--esn-ink);
    text-decoration: none;
}

.esn-attachment-card strong,
.esn-attachment-card span {
    color: var(--esn-ink);
}

.esn-attachment-card span {
    font-size: 12px;
    color: var(--esn-muted);
}

.esn-attachment-card.is-image img {
    width: 100%;
    max-height: 180px;
    object-fit: cover;
    border: 1px solid rgba(255,255,255,0.06);
}

.esn-message-composer-shell {
    border-top: 1px solid var(--esn-line);
    background: linear-gradient(180deg, rgba(20,26,34,0.96), rgba(18,24,31,0.98));
    padding: 13px 18px 15px;
    display: grid;
    gap: 10px;
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.03);
}

.esn-composer-toolbar {
    gap: 8px;
    padding-bottom: 2px;
}

.esn-toolbar-button {
    min-width: 32px;
    padding: 8px 9px;
    background: var(--esn-surface-3);
    color: var(--esn-ink-soft);
    font-size: 18px;
    line-height: 1;
}

.esn-composer-send {
    min-width: 58px;
    padding: 9px 14px;
    align-self: stretch;
}

.esn-composer-input-wrap {
    gap: 12px;
    align-items: flex-end;
}

.esn-composer-input-wrap textarea {
    flex: 1;
    min-height: 88px;
    resize: none;
    border: 1px solid var(--esn-line);
    background: linear-gradient(180deg, rgba(19, 25, 34, 0.98), rgba(17, 23, 31, 0.98));
    color: var(--esn-ink);
    padding: 12px;
    border-radius: 12px;
    transition: border-color 140ms ease, box-shadow 140ms ease, background 140ms ease;
}

.esn-composer-input-wrap textarea:focus {
    outline: none;
    border-color: rgba(127,176,255,0.32);
    box-shadow: 0 0 0 3px rgba(127,176,255,0.10);
}

.esn-composer-toolbar button:disabled,
.esn-composer-send:disabled,
.esn-composer-input-wrap textarea:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.esn-composer-hint {
    color: var(--esn-muted);
    font-size: 12px;
    opacity: 0.9;
}

.esn-hidden-input {
    display: none;
}

.esn-composer-pending {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.esn-composer-chip {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 6px 10px;
    border: 1px solid var(--esn-line);
    background: rgba(255,255,255,0.05);
    color: var(--esn-ink);
    font-size: 12px;
}

.esn-admin-inline-form,
.esn-admin-table-form {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    margin-bottom: 14px;
}

.esn-admin-inline-form input,
.esn-admin-inline-form select,
.esn-admin-table-form input,
.esn-admin-table-form select {
    min-height: 34px;
    padding: 6px 10px;
    border: 1px solid var(--esn-line);
    background: rgba(255,255,255,0.04);
    color: var(--esn-ink);
}

.esn-admin-checkbox {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: var(--esn-ink);
}

.esn-db-card-shell {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    flex: 1;
    gap: 12px;
    padding-bottom: 8px;
    background: #111821;
}

.esn-db-card-shell > * {
    flex: 0 0 auto;
}

.esn-db-card-panel .panel-body {
    display: flex;
    flex-direction: column;
    min-height: 0;
    overflow: hidden !important;
    background: #111821 !important;
}

.esn-nav-group,
.esn-accordion {
    flex: 0 0 auto;
}

.esn-db-card-head {
    box-shadow: var(--esn-shadow);
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    padding: 16px 16px 15px;
    background: #10161e;
}

.esn-accordion {
    box-shadow: var(--esn-shadow);
    background: #151b23;
}

.esn-db-card-panel .panel-body:hover,
.esn-accordion:hover {
    background: #151b23;
}

.esn-accordion[open] {
    border-color: var(--esn-line-strong);
    box-shadow: 0 0 0 1px rgba(200, 155, 93, 0.14), var(--esn-shadow);
}

.esn-db-head-actions {
    display: grid;
    justify-items: end;
    gap: 10px;
}

.esn-head-action-button,
.esn-primary-button,
.esn-secondary-button {
    padding: 10px 14px;
    border-radius: 12px;
    border: 1px solid rgba(255,255,255,0.10);
    color: var(--esn-ink);
    font-weight: 700;
    box-shadow: inset 0 1px 0 rgba(255,255,255,0.08), 0 10px 18px rgba(0,0,0,0.16);
}

.esn-head-action-button,
.esn-primary-button {
    background: linear-gradient(180deg, rgba(54, 111, 81, 0.98), rgba(42, 91, 66, 0.98));
    border-color: rgba(73, 140, 104, 0.58);
    color: #eefaf3;
}

.esn-secondary-button {
    background: linear-gradient(180deg, rgba(43, 52, 66, 0.98), rgba(32, 40, 53, 0.98));
    border-color: rgba(255,255,255,0.10);
}

.esn-db-card-head h3 {
    margin-top: 4px;
    font-size: 24px;
    line-height: 1;
}

.esn-accordion summary {
    cursor: pointer;
    padding: 14px 16px 13px;
    font-weight: 700;
    color: var(--esn-accent);
    list-style: none;
    border-bottom: 1px solid transparent;
    background: #151b23;
    position: relative;
}

.esn-accordion[open] summary {
    border-bottom-color: var(--esn-line);
}

.esn-accordion summary::-webkit-details-marker {
    display: none;
}

.esn-accordion summary::after {
    content: '+';
    position: absolute;
    right: 16px;
    color: var(--esn-accent);
    font-size: 18px;
    line-height: 1;
}

.esn-accordion[open] summary::after {
    content: '−';
    color: var(--esn-accent);
}

.esn-accordion-body {
    display: block;
    padding: 12px 16px 14px;
}

.esn-db-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    align-items: start;
}

.esn-db-grid.is-single {
    grid-template-columns: 1fr;
}

.esn-db-grid strong,
.esn-db-grid span {
    display: block;
}

.esn-db-grid strong {
    margin-bottom: 5px;
    font-size: 11px;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--esn-ink-soft);
}

.esn-db-grid span {
    line-height: 1.45;
    color: var(--esn-ink);
}


.esn-modal-backdrop {
    position: fixed;
    inset: 0;
    background: rgba(9, 12, 18, 0.64);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 999;
    padding: 24px;
}

.esn-modal-backdrop[hidden] {
    display: none !important;
}

.esn-modal-card {
    width: min(560px, 100%);
    border: 1px solid var(--esn-line-strong);
    background: #131922;
    box-shadow: 0 30px 80px rgba(0,0,0,0.45);
}

.esn-modal-head,
.esn-modal-foot {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 16px 18px;
    border-bottom: 1px solid var(--esn-line);
}

.esn-modal-foot {
    border-bottom: 0;
    border-top: 1px solid var(--esn-line);
    justify-content: flex-end;
}

.esn-modal-head h3 {
    margin: 4px 0 0;
}

.esn-modal-close {
    border: 0;
    background: transparent;
    color: var(--esn-ink);
    font-size: 28px;
    line-height: 1;
}

.esn-modal-body {
    display: grid;
    gap: 14px;
    padding: 18px;
}

.esn-modal-copy,
.esn-modal-rules,
.esn-checkbox-row {
    color: var(--esn-muted);
}

.esn-form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.esn-field {
    display: grid;
    gap: 6px;
}

.esn-field span {
    font-size: 12px;
    color: var(--esn-muted);
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.esn-field select {
    padding: 10px 12px;
    background: linear-gradient(180deg, rgba(28, 38, 52, 0.98), rgba(24, 32, 44, 0.98));
    color: var(--esn-ink);
    border: 1px solid rgba(255,255,255,0.10);
}

.esn-checkbox-row {
    display: flex;
    align-items: center;
    gap: 10px;
}

.esn-related-list-tight {
    display: grid;
    gap: 8px;
}

.esn-related-list-tight li {
    margin: 0;
}

.esn-locked-card {
    padding: 10px 12px;
}

.esn-related-list li.is-active {
    border-color: var(--esn-line-strong);
    box-shadow: 0 0 0 1px rgba(200, 155, 93, 0.12);
}

.esn-related-list li.is-locked {
    border-style: dashed;
    background: rgba(255,255,255,0.03);
}

.esn-panel-placeholder,
.esn-empty-panel {
    margin: 16px;
    padding: 18px;
    border: 1px dashed var(--esn-line-strong);
    background: rgba(255,255,255,0.03);
}

.esn-alert {
    margin-bottom: 16px;
    padding: 12px 14px;
    background: rgba(208,111,100,0.14);
    border: 1px solid rgba(208,111,100,0.28);
    color: #f0d0ca;
}

.esn-auth-wrap {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 28px;
}

.esn-auth-card {
    width: 100%;
    max-width: 440px;
    padding: 30px;
    background: rgba(18, 24, 31, 0.96);
    border: 1px solid var(--esn-line-strong);
    box-shadow: var(--esn-shadow);
}

.esn-auth-subtitle,
.esn-alert-hint {
    color: var(--esn-muted);
}

.esn-auth-form {
    display: grid;
    gap: 12px;
}

.esn-auth-form label {
    color: var(--esn-ink-soft);
    font-size: 13px;
    font-weight: 600;
}

.esn-auth-input {
    width: 100%;
    min-height: 42px;
    padding: 10px 12px;
    border-radius: 10px;
    border: 1px solid var(--esn-line);
    background: rgba(255,255,255,0.05);
    color: var(--esn-ink);
    box-sizing: border-box;
}

.esn-auth-input:-webkit-autofill,
.esn-auth-input:-webkit-autofill:hover,
.esn-auth-input:-webkit-autofill:focus {
    -webkit-text-fill-color: var(--esn-ink);
    -webkit-box-shadow: 0 0 0 1000px rgba(20, 26, 34, 0.96) inset;
    transition: background-color 9999s ease-in-out 0s;
}

.esn-admin-stats,
.esn-grid-two {
    display: grid;
    gap: 16px;
}

.esn-admin-stats {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.esn-grid-two {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.esn-stat-box {
    padding: 16px;
    background: rgba(22, 28, 36, 0.9);
    border: 1px solid var(--esn-line);
}

.esn-stat-box strong,
.esn-stat-box span {
    display: block;
}

.esn-stat-box span {
    margin-top: 8px;
    font-size: 26px;
}

.esn-admin-table {
    width: 100%;
    border-collapse: collapse;
    margin-top: 12px;
    font-size: 13px;
}

.esn-admin-table th,
.esn-admin-table td {
    text-align: left;
    padding: 10px 8px;
    border-bottom: 1px solid var(--esn-line);
    vertical-align: top;
}

.esn-admin-table th {
    color: var(--esn-muted);
    text-transform: uppercase;
    font-size: 11px;
    letter-spacing: 0.08em;
}

@media (max-width: 1200px) {
    .esn-db-grid,
    .esn-grid-two,
    .esn-admin-stats {
        grid-template-columns: 1fr;
    }

    .esn-workspace-shell {
        grid-template-columns: 96px minmax(0, 1fr);
    }

    .esn-workspace-center-layout {
        grid-template-columns: 320px minmax(0, 1fr) 320px;
    }
}